Email + SMS Account Manager

Full-Time, Salaried

About the job


Remote Friendly (U.S. Based)

Role Type

Full-time, salaried


Above industry standard - based on experience


Health, Dental & Vision (fully covered by Homestead) + 401K plan available + 15 Days PTO plus 7 paid holidays

Role Description

The Account Manager will be an important member of the Email + SMS team and will report to the Head of Email. This position will manage the client relationship and outline/implement the strategy, oversee reporting and builds across client email and SMS channels.

This is an exciting opportunity for candidates who want to grow a stronger understanding of a brand’s marketing mix and manage a team. Working side by side with the design team and copy team, the main objective of this role is to help improve and optimize customer life cycles and help our clients grow.


  • Serve as primary point of contact and relationship manager for assigned client accounts
  • Manage email production process end-to-end through ideation handoff to design, email build and scheduling, segmentation, and deployment
  • Ability to write copy and assist with logic for email + SMS campaigns and automation
  • Execute and evaluate weekly, monthly, quarterly and yearly email reporting, with thoughtful analysis and recommendations
  • Work closely with the creative team to identify trends, share learnings, and recommend new strategies
  • Project coordination for new email triggers, transactional emails, and special projects
  • Stay current on email and SMS best practices and industry standards; continuously recommend new approaches, innovative ideas, and / or technologies to deliver on KPIs


  • Preference for Bachelor’s degree
  • At least one year of experience in email marketing
  • Hands on experience with Klaviyo / Postscript / Attentive
  • Experience segmenting email and SMS lists
  • Client relationship management experience
  • Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams
  • Excellent communication and analytical skills
  • Proactive problem-solver mindset, heavy attention to detail and flawless execution on all assigned tasks
  • Ability to think strategically, work independently and thrive in a fast-paced, collaborative environment
  • Excellent interpersonal skills; team player with ability to communicate well among cross-functional teams

Perks and Benefits

  • Incredible company culture -- we balance freedom and flexibility with responsibility, are passionate about the impact we make every day, and aim for a consultative, transparent, and communicative approach in both our internal and client relationships
  • Diverse and forward-thinking environment
  • Great career growth opportunity
  • Competitive salary
  • 15 days paid vacation plus paid holidays (prorated based on start date) for full time employees
  • Health, dental, vision, and 401k benefits offered for full time employees
  • Collaborative studio space
  • Company events and industry conferences

About Homestead Studio

We are an email marketing agency specializing in growing eCommerce brands by creating exciting, engaging and personalized messaging across email and SMS channels. Our expertise in email and SMS marketing allows our clients to cultivate relationships with potential customers and build lasting relationships with current customers to create lifetime value.

We are a team of entrepreneurs and creatives who are passionate about growing brands and helping businesses scale. As eCommerce business owners ourselves, we understand the pain points and challenges that direct to consumer brands face because we have experienced the same struggles in our own ventures.

How to Apply

To apply for the role please email with "Retention Manager" in the subject line. Please include your resume and LinkedIn profile link.

PLEASE NOTE: as a company, we take hiring very seriously. Interviewing with us may include phone/video interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify as a potential fit.